Appointment Setting
Appointment Setting
Appointment Setting
Selling preneed is a great way to increase at-need growth, but it can be hard to justify spending time generating leads and setting appointments. We'll do the heavy lifting while your preneed counselors make sales.
What we do for our family service counselors
Fill Calendars
We fill your calendar with preneed appointments so your preneed counselors can focus on what they do best: sell preneed.
Increase Preneed Appointments
The Domani Group boasts an experienced staff of planners who are supplied with quality preneed leads. We can set more appointments than otherwise possible.
Increase Brand Exposure
Our appointment setting and follow up efforts increase brand recognition for your funeral home in your local area.
Normally, a funeral home will employ a preneed specialist or family services counselor to find leads, set appointments, and close sales.
Some funeral homes employ family service counselors to simply take care of walk-in customers seeking preneed services, without actively searching out sales at all.
Finding leads and setting appointments alone can take up the majority of your counselor’s time. The Domani Group will take care of those responsibilities, filling your counselor’s calendar with interested preneed leads. All your family service counselor needs to worry about is closing sales.
Partner with The Domani Group
Join our growing network of top-tier funeral homes by partnering with The Domani Group. Select the services you want and start boosting your preneed, at-need, and aftercare capabilities.
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Appointment Setting
Funeral Home Articles
If there's one thing we've learned in 2020, it's that it's difficult to predict the future, and there will all be surprises that lie ahead. Businesses and individuals need to stay agile and adaptable to be ready for whatever life throws at them. 2020 has been a challenging year for the funeral profession and others as well. Still, we've seen that those funeral homes and funeral professionals who have focused on making their consumer experience as comforting and easy as possible are those that are winning. At Domani, we exist to help funeral homes help their families have a better experience. Through the power of text messaging, we follow up with families and give them the support and resources they need following a loss. That great experience then leads to a positive online review and helps others looking for a positive experience to find that funeral home. It's a virtuous cycle that helps grow a funeral home's at-need business. When it comes to preneed, the same principle holds. If funeral homes can provide the experience a family is looking for, that will be the funeral home that wins. During 2020, our preneed appointment setting team has found great success in scheduling remote appointments. Funeral homes that have been willing to adapt and find new ways to do business have grown even during difficult circumstances. We firmly believe that technology will help us as a funeral profession provide those better experiences for families, but simply using technology for technology's sake is not the answer. We need to leverage technology to help provide personal, engaging experiences with families. We shouldn't use technology as a crutch or an excuse. It's another way to help the ones we serve and provide them the support they need during a difficult time. As we approach the end of the year and look forward to 2020, take some time to think about how your funeral home is providing meaningful experiences for families and how/what you can do to improve that in the coming year. If you're interested in learning more about Domanicare or Domani Appoinment Setting, please schedule a demo by clicking the link below.
By far the most effective way to create a sense of loyalty to your funeral home is to perform an exceptional service for that family. However, there’s more that you can be doing to establish credibility with families. Here’s three easy steps on how to develop loyalty to your company and ensure your customers come back for your services when a loved one passes.
The vast majority of people in the US and Canada use smartphones. Almost everyone has a smartphone nowadays. Remember when the first “smartphone” came out in 1992 and cell phones like the BlackBerry and iPhone were considered luxuries when they were first created? Now it’s a common sight to see an iPhone. Most funeral homes and cemeteries haven’t even scratched the surface of text-based aftercare, but with 80% of the U.S. population owning a smartphone, and that number expected to rapidly grow.