Domani for Grief
Domani for Grief
Domani for Grief
Though your responsibility as a funeral director is to provide personal and caring funeral services, your extra efforts through aftercare services will create multi-generational customers.
Our Leading Online Aftercare Program
Unlimited Access to 30+ Free Online Grief Courses
Grief is a challenge unique to every individual. We have over 30 different courses to help with those struggling with different types of grief.
Online Access to Bereavement Support
Our support team is available everyday to ensure that things runs smoothly. You’ll always find the help you need.
One Free Specialized Grief Therapy Session
Save time while responding to your customer requests. This frees you to do other things, like finding new customers.
24/7 Message-Based Grief Coaching
Save time while responding to your customer requests. This frees you to do other things, like finding new customers.
Online Preneed Courses
Our support team is available everyday to ensure that things runs smoothly. You’ll always find the help you need.
To make your aftercare efforts as effective as possible, we created Domani for Grief and Loss. This additional aftercare service focuses on providing resources, courses, and expert care for families who need and desire grief counseling.
Domani for Grief and Loss was created for two important reasons:
Domani for Grief and Loss was created for two important reasons:
- Unresolved grief can cause additional, more serious anxiety disorders.
- Funeral directors often face families who need grief counseling.
Our grief counseling courses connect funeral homes to families through a lasting, meaningful customer experience.
Partner with The Domani Group
Join our growing network of top-tier funeral homes by partnering with The Domani Group. Select the services you want and start boosting your preneed, at-need, and aftercare capabilities.
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Domani for Grief
Funeral Home Articles
If there's one thing we've learned in 2020, it's that it's difficult to predict the future, and there will all be surprises that lie ahead. Businesses and individuals need to stay agile and adaptable to be ready for whatever life throws at them. 2020 has been a challenging year for the funeral profession and others as well. Still, we've seen that those funeral homes and funeral professionals who have focused on making their consumer experience as comforting and easy as possible are those that are winning. At Domani, we exist to help funeral homes help their families have a better experience. Through the power of text messaging, we follow up with families and give them the support and resources they need following a loss. That great experience then leads to a positive online review and helps others looking for a positive experience to find that funeral home. It's a virtuous cycle that helps grow a funeral home's at-need business. When it comes to preneed, the same principle holds. If funeral homes can provide the experience a family is looking for, that will be the funeral home that wins. During 2020, our preneed appointment setting team has found great success in scheduling remote appointments. Funeral homes that have been willing to adapt and find new ways to do business have grown even during difficult circumstances. We firmly believe that technology will help us as a funeral profession provide those better experiences for families, but simply using technology for technology's sake is not the answer. We need to leverage technology to help provide personal, engaging experiences with families. We shouldn't use technology as a crutch or an excuse. It's another way to help the ones we serve and provide them the support they need during a difficult time. As we approach the end of the year and look forward to 2020, take some time to think about how your funeral home is providing meaningful experiences for families and how/what you can do to improve that in the coming year. If you're interested in learning more about Domanicare or Domani Appoinment Setting, please schedule a demo by clicking the link below.
By far the most effective way to create a sense of loyalty to your funeral home is to perform an exceptional service for that family. However, there’s more that you can be doing to establish credibility with families. Here’s three easy steps on how to develop loyalty to your company and ensure your customers come back for your services when a loved one passes.
The vast majority of people in the US and Canada use smartphones. Almost everyone has a smartphone nowadays. Remember when the first “smartphone” came out in 1992 and cell phones like the BlackBerry and iPhone were considered luxuries when they were first created? Now it’s a common sight to see an iPhone. Most funeral homes and cemeteries haven’t even scratched the surface of text-based aftercare, but with 80% of the U.S. population owning a smartphone, and that number expected to rapidly grow.