Pathways Appointments
Pathways Appointments
Pathways Appointments
Our Pathways Appointment Setting service works alongside Domanicare to provide an additional, more personal way to set preneed or follow up appointments.
What we do for our family service counselors
Quality Preneed Leads
We connect with aftercare families who express interest in preplanning their funeral. With Domanicare, your aftercare supports your preneed efforts.
Fills Your Lead Calendar
We use Domanicare as an additional means to fill your calendar with preneed leads and follow up appointments.
Works Alongside Aftercare
Preneed and aftercare don't need to be managed separately. With Domanicare, the two services work side-by-side.
The three months after a funeral service can be full of heartache and longing for lost loved ones. Your funeral should be assisting past customers on their road to recovery through aftercare services.
As you aid your past customers through your aftercare and grief support services, you also open up the doorway to future preneed leads.
Customers who’ve just been through the stress of an at-need funeral will recognize the benefit of preplanning their funeral.
On the other hand, those who’ve just attended a preplanned funeral will recognize the ease and convenience of the whole service.
We at Domani have found that pathways customers are more willing to look into preneed services than other leads. That’s why we offer Pathways Appointment Setting as gold- or platinum-level subscription feature.
Partner with The Domani Group
Join our growing network of top-tier funeral homes by partnering with The Domani Group. Select the services you want and start boosting your preneed, at-need, and aftercare capabilities.
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Pathways Appointments
Funeral Home Articles
If there's one thing we've learned in 2020, it's that it's difficult to predict the future, and there will all be surprises that lie ahead. Businesses and individuals need to stay agile and adaptable to be ready for whatever life throws at them. 2020 has been a challenging year for the funeral profession and others as well. Still, we've seen that those funeral homes and funeral professionals who have focused on making their consumer experience as comforting and easy as possible are those that are winning. At Domani, we exist to help funeral homes help their families have a better experience. Through the power of text messaging, we follow up with families and give them the support and resources they need following a loss. That great experience then leads to a positive online review and helps others looking for a positive experience to find that funeral home. It's a virtuous cycle that helps grow a funeral home's at-need business. When it comes to preneed, the same principle holds. If funeral homes can provide the experience a family is looking for, that will be the funeral home that wins. During 2020, our preneed appointment setting team has found great success in scheduling remote appointments. Funeral homes that have been willing to adapt and find new ways to do business have grown even during difficult circumstances. We firmly believe that technology will help us as a funeral profession provide those better experiences for families, but simply using technology for technology's sake is not the answer. We need to leverage technology to help provide personal, engaging experiences with families. We shouldn't use technology as a crutch or an excuse. It's another way to help the ones we serve and provide them the support they need during a difficult time. As we approach the end of the year and look forward to 2020, take some time to think about how your funeral home is providing meaningful experiences for families and how/what you can do to improve that in the coming year. If you're interested in learning more about Domanicare or Domani Appoinment Setting, please schedule a demo by clicking the link below.
By far the most effective way to create a sense of loyalty to your funeral home is to perform an exceptional service for that family. However, there’s more that you can be doing to establish credibility with families. Here’s three easy steps on how to develop loyalty to your company and ensure your customers come back for your services when a loved one passes.
The vast majority of people in the US and Canada use smartphones. Almost everyone has a smartphone nowadays. Remember when the first “smartphone” came out in 1992 and cell phones like the BlackBerry and iPhone were considered luxuries when they were first created? Now it’s a common sight to see an iPhone. Most funeral homes and cemeteries haven’t even scratched the surface of text-based aftercare, but with 80% of the U.S. population owning a smartphone, and that number expected to rapidly grow.